Hotwire Communications

  • Product Manager

    Job Locations US-PA-Bala Cynwyd
    Posted Date 1 month ago(6/8/2018 4:37 PM)
    Job ID
    2018-1025
    # of Openings
    1
    Department
    IT
  • Who We Are

    Hotwire Communications, founded in 2000, specializes in providing advanced video solutions, high speed internet, digital phone service and other IP related products and services over its private Metro Ethernet Fiber Backbone. Hotwire’s operating divisions focus on delivering its suite of advanced communications products to unique market segments to meet the needs of a specific industry.

    What You Will Be Doing

    • Writes the Scope of Work for products requiring integration with third party systems and hardware
    • Works with Engineering and Systems Integrator to write Test Plans against which we will test successes of POCs and MVPs
    • Works with Marketing and Operations to create Guides and Project Plans for the rollout of new features
    • Assists in the additional requirement scoping based on user generated and account manager feedback after initial developmental releases
    • Reviews and updates product specifications, requirements, SOWs, and other forms of product lifecycle documentation
    • Based upon thorough review of Hotwire documentation, conceptualize improvements and help develop an official Hotwire documentation style guide.
    • Assists in writing and maintains Gate Review documentation: PRDs, Training Plans, Support Staffing Plans, Developmental and Test Plan Schedules
    • Works with Sales department to complete RFPs and share product information and documentation
    • Provides information for management by preparing short-term and long-term product sales materials, answering questions and requests
    • Owns and maintains all Product documentation
    • Helps moderate focus groups
    • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies
    • Contributes to team effort by accomplishing related results as needed

    What You Need to Bring

    • 3+ years of product documentation experience
    • Strong work ethic
    • Ability to independently learn
    • Well organized/detail oriented
    • Superior verbal and written communication skills
    • Creative or technical writing experience
    • STEM coursework (preferably engineering, calculus, or physics)

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