Hotwire Communications

  • Technology Concierge

    Job Locations US-FL-Fort Lauderdale
    Posted Date 1 month ago(6/8/2018 5:54 PM)
    Job ID
    2018-1038
    # of Openings
    1
    Department
    Technical Concierge Services
  • Who We Are

    Come power the future with us!

     

    From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.

     

    And that leadership continues.

     

    We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

    What You Will Be Doing

    The Technology Concierge Group is seeking a Technology Concierge to join their team! As a Technology Concierge, you will be responsible for consulting & installing Hotwire Communication’s suite of technology services, including Fision IPTV, Internet, Phone, Security, and our new line of Home Automation products. The incumbent will additionally work with the residential building management staff to assure success in all areas of our activation process for his assigned community.   The position is a unique blend of sales, client management on top of the technical experience installing and setting up of connected devices.

    If you are passionate about technology and home automation with a proven ability to perform technical functions while consulting with customers on selection of smart home technology as well as patiently training the customer on the use of installed services, you might just be the person we are looking for!

     

    A Day in the Life: 

    • Start your day off by arriving at your assigned residential community, where you will serve as a Concierge dedicated to serving all Technological functions related to Hotwire.
    • Get together with the building’s Property Manager, Assistant Property Manager and Building Engineer, to name a few, to make sure they know what your day looks like, and assure you know their expectations early in the day. These folks are like an extension of your Hotwire colleagues so establishing a good relationship is critical to the success of the Technology Concierges role.
    • You see something that needs improvement at the community? Let’s do it! The Technology Concierge is empowered to perform most functions on its own, while backed by the Technology Concierge Groups software tools, personnel, and extended team resources to get the job done efficiently using Hotwire’s latest and greatest practices.
    • After lunch, maybe you’ll head on over to one of your colleagues assigned residential communities to lend a hand with a complex installation that includes the full suite of Hotwire’s products such as Fision Gigabit Internet, Wi-Fi network, Smart Bulbs, and more! All while chatting about what it took to consult on such a complex sale.
    • The team only gets stronger at our team meetings where your feedback from the field can have a big impact on the improvement of our internal teams.
    • To finish your day, by using our internal systems, close out your jobs, follow-up with any customers you owe a follow-up call to, and make sure the next day is planned out efficiently to make the most of your day. You might even want to have dinner with a customer.

    What You Need to Bring

    • Prior Professional A/V Installation Experience preferred
    • Broad Knowledge of all A/V Technology Considerations
    • Excellent Technical Troubleshooting and Issue Diagnostic Skills
    • Excellent in Customer Service, Sales experience is preferred
    • Excellent Oral and Written Communication Skills
    • Ability to Set Priorities
    • Associates Degree or Higher in Electronics
    • A+ Computer Skills
    • Excellent Organizational Skills
    • Ability to Interact/Support Executive Level Leadership
    • Clean Driving Record

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