Come power the future with us!
From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.
And that leadership continues.
We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.
The Primary responsibility of the Tier 2 Analyst is to perform activities in support of voice, data and video activations for network elements and end users. It is also to take ownership of customer user and drive the issue to resolution using their technical expertise. They handle the intermediate complex issues and are given complete authority to identify an event and react in a timely manner. They have a complete understanding of the risk of working a critical customer issue. If they misdiagnose an issue it could result in a long-term outage and loss of revenue and critical data over an extended amount of time.