Hotwire Communications

  • Collections Specialist

    Job Locations US-FL-Fort Lauderdale
    Posted Date 3 weeks ago(6/26/2018 9:18 AM)
    Job ID
    # of Openings
    Operations and Customer Service
  • Who We Are

    Come power the future with us!


    From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.


    And that leadership continues.


    We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

    What You Will Be Doing

    Hotwire Communications is a very fast-paced cutting edge technology company that provides triple play telecommunication services to residential and businesses customers. Hotwire clientele ranges from college students to young professionals to high level executives to retirement communities.

    We are currently seeking Retail Collections Specialist to negotiate and set up payment plans with individuals who have outstanding bills. The collections specialist will make outbound telephone calls, examine each borrower's financial situation and work with them to establish a payment solution.

    More specifically, our Retail Collections Specialist will:

    • Contact consumers informing them of a delinquent account that needs to be paid.
    • Negotiate the best possible payment arrangement if balance cannot be paid in full
    • (The negotiation process involves reviewing the account information in the collection software system, and associated customers service personnel. Also working with the customer in order to better understand perceived obstacles to payment)
    • Maintain call quality and productivity measurements. 
    • Follow all federal, state, and local laws for FDCPA
    • Maintain a positive, problem-solving approach and relationships within a team environment including internal departments, external departments and customers.
    • Handle weekly and monthly reporting to direct supervisor
    • Meet defined department goals and activity metrics

    What You Need to Bring

    Our successful Retail Collections Specialists:

    • Are self-motivated, competitive, focused, solutions-oriented, and assertive
    • Have high school diploma or equivalent required. Bachelor’s Degree Preferred.
    • Have minimum of 2 years of experience in Retail Collections Role
    • Possess excellent problem solving skills, strong attention to detail
    • Are goal oriented, have good written and verbal communication skills and high level of professionalism at all times
    • Are proficient in MS Excel and MS Outlook
    • Have the ability to work in a fast paced environment and adaptable to the changing needs of the department.


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