Hotwire Communications

  • Residential Sales Specialist - Operations

    Job Locations US-FL-Naples
    Posted Date 4 weeks ago(7/26/2018 2:24 PM)
    Job ID
    2018-1119
    # of Openings
    1
    Department
    Sales and Business Development
  • Who We Are

    Come power the future with us!

    From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.

    And that leadership continues.

     

    We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

    What You Will Be Doing

    The primary purpose of this position is to maximize initial sales penetration for new construction communities. This candidate will also be responsible to increase penetration in the existing buildings Hotwire services. Our vision is to re-visit existing communities to increase Hotwire’s revenue and penetration, via targeted marketing & sales campaigns.

     

    Essential Duties/ Responsibilities

    • Identifies upselling opportunities by identifying residential prospects in assigned community events, evaluating their needs, and selling a Hotwire solution for those needs
    • Participates in setting targeted community sales & product strategy by remaining current on competitive offers, industry trends, and market activities
    • Provides feedback to enhance sales process
    • Maintains quality service by selling appropriate solutions in keeping with Hotwire’s standards and identified Revenue and Penetration objectives
    • Identifies upselling opportunities and offer residents additional services that are provided by Hotwire
    • Maintains product and technical knowledge by engaging in group discussions, attending weekly sales meetings, and educational workshops; reviewing professional publications; establishing personal relationships and embracing best practices
    • Works with and in support of community Account Manager and other team members as required to exceed sales goals
    •  

    Additional Functions / Responsibilities

    • Working knowledge of related disciplines in customer support operations, i.e. Launch Operations, Call Center, Field Operations, Telecommunications and Network Operations
    • Identifying key priorities, defining scope, plans of action, resources, and capabilities needed to achieve requirements
    • Exemplary communication skills, a positive attitude, ability to work well with others and flexibility to changing workloads
    • Self-starter with ability to work independently with little supervision
    • Good organizational skills with the ability to meet deadlines, work under stress and be able to multitask

    What You Need to Bring

    • Bachelor Science Degree in General Business (B.S.) or equivalent from four-year College or university or previous technical support
    • Customer service experience a plus along with a working understanding of VOIP, LAN, TCP/IP, Alcatel, Cisco, ZTE, Video on Demand, Fiber Optics and IPTV
    • Ability to identify a customer’s needs and provide strategic solutions
    • Excellent problem-solving skills
    • Strong organizational and time management skills
    • Exceptional written and verbal communication skills
    • Strong work ethic and display personal and corporate integrity
    • Self-motivated and results-driven
    • Ability to work in fast-paced environment and adaptable to the company’s changing needs

     

    Physical Demands

    While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Work Environment

    This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

     

    Equal Employment Opportunity

    Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

     

    Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

     

    *Sponsorship is not available for this position

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