Hotwire Communications

  • Technology Concierge Coordinator

    Job Locations US-FL-Fort Lauderdale
    Posted Date 3 months ago(7/23/2018 10:32 AM)
    Job ID
    # of Openings
    Field Services
  • Who We Are

    Come power the future with us!


    From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.


    And that leadership continues.


    We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

    What You Will Be Doing

    The Technology Concierge Group is seeking a Technology Concierge Coordinator to join their team! As a Technology Concierge Coordinator, you will be responsible for supporting our field staff who is installing and selling Hotwire Communication’s suite of technology services, including Fision IPTV, Internet, Phone, Security, and our new line of Home Automation products. The incumbent will additionally be responsible to offer white glove quality service to all inbound phone calls, asked to perform outbound sales and Quality Assurance follow up calls, perform general administrative and project management duties. The position is a unique blend of sales, client management on top of the extensive utilization of administrative skills.

    If you are passionate about customer service with a proven ability for administrative functions and have the capacity to comfortably consulting with customers on selection of smart home technology, you might just be the person we are looking for!

    Hotwire Communications, founded in 2000, specializes in providing advanced video solutions, high speed internet, digital phone service and other IP related products and services over its private Metro Ethernet Fiber Backbone. Hotwire’s operating divisions focus on delivering its suite of advanced communications products to unique market segments to meet the needs of a specific industry.

    Primary Duties and Responsibilities

    • Answer inbound calls courteously with focus on "One Call Resolution" of relevant customer’s questions, concerns and technology needs.
    • Provide excellent customer service and maintain positive customer relationships by ensuring timely responses to all inquiries for service needs.
    • Phone and in-person contact with customers to make recommendations on Hotwire’s Services.
    • Completing Sales surveys for data, video and voice services along with home automation and in unit concierge services.
    • Performing various billing functions in Billing Software
    • Performing dispatch duties and service order coordination with the field facing Technology Concierge Team.
    • Assisting with validation and data manipulation of address lists.
    • Performing duties as a central point of information and back office support for our field facing Technology Concierge Team.
    • Assisting with property sales events as required.
    • Review Client feedback and escalations. Addresses opportunities through direct communication with customers.
    • Travel to assigned clients as part of the Technology Concierge role is required
    • Participates in developmental training, certifications, and increased proficiencies of team.
    • Other duties as assigned

    What You Need to Bring

    • Prior Professional Concierge, Office Management or Customer Service Experience
    • Broad Knowledge of all A/V Technology Considerations
    • Excellent in Customer Service, Sales experience
    • Excellent Oral and Written Communication Skills
    • Ability to Set Priorities
    • Associates Degree or Higher in Customer Service related industry, Business Administration or Communications preferred
    • A+ Computer Skills
    • Excellent Organizational Skills
    • Ability to Interact/Support Executive Level Leadership
    • Bi-lingual – Spanish (required)

    This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

    Equal Employment Opportunity


    Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

    Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

    *Sponsorship is not available for this position


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed