Hotwire Communications, founded in 2000, specializes in providing advanced video solutions, high speed internet, digital phone service and other IP related products and services over its private Metro Ethernet Fiber Backbone. Hotwire’s operating divisions focus on delivering its suite of advanced communications products to unique market segments to meet the needs of a specific industry.
Support and coordinate the onsite duties associated with the launch, special projects and/or upgrades of a residential property with a strong focus on outbound calling to schedule technicians installs, change orders and trouble tickets. Additionally, take normal inbound customer walk‐ins and respond to customers face to face in our remote or on-property office. The Residential Property Support Specialist also provides a quality assurance function to ensure all customer documentation is uploaded into their account profile and service orders are properly documented.
The successful candidate should have a servant’s heart and enjoy helping people.
Essential Duties/ Responsibilities
Provide support to the Property Management and Board of Directors for Hotwire related issues
** Uniform at Remote location: Company logo shirt and jeans or slacks are acceptable. A Company logo jacket, if necessary, is acceptable.
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
Equal Employment Opportunity
Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.
Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.
*Sponsorship is not available for this position