Hotwire Communications

  • Collections Supervisor

    Job Locations US-FL-Fort Lauderdale
    Posted Date 4 weeks ago(7/25/2018 1:55 PM)
    Job ID
    2018-1146
    # of Openings
    1
    Department
    Customer Support
  • Who We Are

    Come power the future with us!

     

    From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.

     

    And that leadership continues.

     

    We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

    What You Will Be Doing

    The Collections Supervisor is responsible to assist the Director of Billing with the management of the company’s overall collections and cash applications day-to-day activities. The incumbent is responsible for producing A/R data and for the coordination of available resources to collect those balances.

     

    The ideal candidate will assist the department head in the creation/improvement & enforcement of collections policies & in the design and implementation of collections procedures.  This with the objective of developing and managing collections programs to improve cash-flow and to reduce receivables to corporate established benchmarks.

     

    When required, the collections supervisor will investigate customers’ financial/credit risks through the assessment of credit and history and will advise management accordingly.

     

    ESSENTIAL DUTIES & RESPONSIBILITIES

     

    • Responsible for the collection of past-due customer invoices and for weekly collections status reports to management.
    • Assist in the management of collections and cash application functions for the company.
    • Maintain quality control & customer satisfaction records. Constantly seek new ways to improve customer service and the A/R Credit & Collections processes to reduce collections cycle time-lines (DSO).
    • Ability to train and motivate the collections team composed of onsite agents.
    • Ability to research and reconcile remittance to A/R balance efficiently.
    • Continually assess team and processes. Assist designing and implementing process reviews to improve cash-flow and minimize outstanding receivables which may include system enhancements and implementation.
    • Monitor, track, develop, update, & enforce department policies, procedures, & goals.
    • Prepare A/R reports and communicate collections issues to management.
    • Work with other departments to resolve and collect payment for disputed charges.
    • Manage other collections activities such as referring accounts to third-party agencies.

    What You Need to Bring

    The Collections Supervisor is self-motivated, competitive, focused, solutions oriented, and assertive.  The ideal candidate should also possess the skills, competencies, and abilities listed below in order to successfully perform the job and to be considered for the position:

     

    • At least 7+ years of collections experience. Supervisory role experience is a plus.
    • Associate’s degree in business, finance, or accounting. Bachelor’s degree is a plus.
    • Strong telecommunications collections experience.
    • Strong background in metrics & reporting.
    • Experience in outbound & predictive-dialer campaigns.
    • Excellent problem solving skills.
    • Strong attention to detail & goal-oriented.
    • Good written and verbal communication skills.
    • Proficient in MS Excel, MS Word, and MS Outlook.
    • Ability to work in a fast-paced environment and adaptable to the company’s changing needs.

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