Hotwire Communications

  • Fision Experience Coach

    Job Locations US-FL-Naples
    Posted Date 4 months ago(7/31/2018 12:27 PM)
    Job ID
    2018-1153
    # of Openings
    3
    Department
    Account Management
  • Who We Are

    Hotwire Communications, founded in 2000, specializes in providing advanced video solutions, high speed internet, digital phone service and other IP related products and services over its private Metro Ethernet Fiber Backbone. Hotwire’s operating divisions focus on delivering its suite of advanced communications products to unique market segments to meet the needs of a specific industry.

    What You Will Be Doing

    The primary focus of this role is to provide comprehensive product/procedure education and training to residential customers in an in-home setting as well as classroom venues.

     

    The Fision Experience Coach will be a professional face of the company and at times will be our English/Spanish bi-lingual trainer and product instructor. This role may also support the Business Development by conducting product demonstrations/overviews for potential new properties and similar groups interested in learning more about Fision service.

     

    Essential Duties/ Responsibilities

    • Proactively learn and stay current with all Hotwire products, services, process and procedures as well as the competitive landscape of the industry to be prepared for customer questions and requests in order to compare Fision service with others
    • Coordinate with Launch Account Manager/Launch Team to insure new customers are properly trained on Fision Home services and features
    • Conduct product demos for new business opportunities and customer education needs that will showcase the Fision product features and benefits
    • Proactively learn and stay current with the competitive landscape of the industry to be prepared for customer questions and request so compare Fision service with others
    • Complete all daily/weekly/monthly reports as requested by supervisor
    • Check email regularly throughout each business day you enter hours in order to stay abreast of the business needs
    • Respond to all Hotwire business communications as reasonably acceptable based on your supervisor’s direction
    • Perform all other duties as assigned

    What You Need to Bring

    • A bachelor degree in Communications or Marketing is preferred; minimum high school diploma is required
    • Prior customer service and/or management experience
    • Bilingual – English/Spanish is a plus
    • Knowledge of the Southwest Florida area
    • Ability to travel as needed
    • Ability to work independently
    • Ability to work in flexible environment
    • Ability to work with technicians as well as executive level staff
    • Ability to work flexible hours
    • Ability to build and maintain relationships with a diverse group of residents and Home Owner Association members
    • Working knowledge of Office Suite – Excel, Word, Outlook, etc.

     

    Physical Demands

    While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Work Environment

    This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

     

    Equal Employment Opportunity

    Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

     

    Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

     

    *Sponsorship is not available for this position

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