Hotwire Communications

  • Property Support Specialist

    Job Locations US-FL-Palm Beach Gardens
    Posted Date 3 weeks ago(7/30/2018 4:39 PM)
    Job ID
    2018-1156
    # of Openings
    1
    Department
    Customer Support
  • Who We Are

    Come power the future with us!

     

    From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.

     

    And that leadership continues.

     

    We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

    What You Will Be Doing

    Support and coordinate the onsite duties associated, special projects and/or upgrades of a residential property with a strong focus on outbound calling to schedule technicians installs, change orders and trouble tickets. Additionally, take normal inbound customer walkins and respond to customers face to face in our remote or on-property office. The Residential Property Support Specialist also provides a quality assurance function to ensure all customer documentation is uploaded into their account profile and service orders are properly documented.

     

    The successful candidate should have a servant’s heart and enjoy helping people.

     

    Responsibilities:

      • Outbound calls to customers using Noble and scheduling installations, change orders or trouble ticket appointments for the property
      • Ensure scheduled appointments are completed in a timely manner
      • Complete audits for the property when necessary for customer accounts
      • Maintain excellent communication with residents regarding any/all changes that may take place
      • Escalate any issues found in the customer’s account or from a customer directly to the Account Manager
      Provide support to the Property Management and Board of Directors for Hotwire related issues

    What You Need to Bring

    • Travel may be required to off site / launch locations for extended periods of time
    • Have strong multi-tasking abilities
    • Good clear phonics with a friendly voice on the phone
    • Strong grammar skills
    • Ability to sit for long periods of time with limited breaks
    • Fast Learner, very intuitive, visualize the issue and take action
    • Associates Degree in General Business with at least 6 months of operational experience
    • Requires an excellent knowledge of all resources required to support our customers including internal team members, third party vendors, contractors and support teams
    • Excellent communication and time management skills
    • Fast Learners, very intuitive, visualize the trouble and understand their limitations
    • Uniform at Remote location is Hotwire/Fision branded golf shirt and khakis

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