Come power the future with us!
From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.
And that leadership continues.
We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.
Provides overall customer service support for customers in Salisbury including service call scheduling, billing inquiries and payments, and equipment exchanges.
The successful candidate should enjoy helping people.
Provide face to face service at the Salisbury office location
Collect payments and reconcile daily cash
Provide inbound phone support to customers
Outbound calls to customers using Noble and scheduling installations, change orders or trouble ticket appointments
Ensure scheduled appointments are completed in a timely manner
Complete audits when necessary for customer accounts
Maintain excellent communication with residents regarding any/all changes that may take place
Escalate any issues found in the customer’s account or from a customer directly to the Account Manager