Hotwire Communications

  • Customer Service Representative

    Job Locations US-NC-Salisbury
    Posted Date 1 week ago(8/10/2018 5:12 PM)
    Job ID
    # of Openings
    Customer Support
  • Who We Are

    Come power the future with us!


    From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.


    And that leadership continues.


    We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

    What You Will Be Doing

    Provides overall customer service support for customers in Salisbury including service call scheduling, billing inquiries and payments, and equipment exchanges. 


    The successful candidate should enjoy helping people.




    Provide face to face service at the Salisbury office location

    Collect payments and reconcile daily cash

    Provide inbound phone support to customers

    Outbound calls to customers using Noble and scheduling installations, change orders or trouble ticket appointments

    Ensure scheduled appointments are completed in a timely manner

    Complete audits when necessary for customer accounts

    Maintain excellent communication with residents regarding any/all changes that may take place

    Escalate any issues found in the customer’s account or from a customer directly to the Account Manager

    What You Need to Bring

    • Have strong multi-tasking abilities
    • Good clear phonics with a friendly voice on the phone
    • Strong grammar skills
    • Ability to sit for long periods of time with limited breaks
    • Fast Learner, very intuitive, visualize the issue and take action
    • Associates Degree in General Business with at least 6 months of operational experience
    • Requires an excellent knowledge of all resources required to support our customers including internal team members, third party vendors, contractors and support teams
    • Excellent communication and time management skills
    • Fast Learners, very intuitive, visualize the trouble and understand their limitations


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