Hotwire Communications

  • Collections Specialist

    Job Locations US-FL-Fort Lauderdale
    Posted Date 3 weeks ago(9/27/2018 3:31 PM)
    Job ID
    # of Openings
    Customer Support
  • Who We Are

    Come power the future with us!


    From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.


    And that leadership continues.


    We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

    What You Will Be Doing

    This role contributes to the success of Hotwire by performing day-to-day collections activities related to residential retail customers.  These activities will include outbound/inbound telephone calls & e-mails to collect full outstanding/past-due balances.  Also, the incumbent could potentially negotiate and set-up payment arrangements to establish different payment solutions after examining each borrower’s financial situation.

    • Responsible for the collection of past-due residential retail customer invoices by contacting such customers to inform them of the delinquency that needs to be cured.
    • Negotiate the best possible payment arrangement if balance cannot be paid in full. The negotiation process involves reviewing the account information in the billing/collections systems.
    • Work with customers in order to better understand the perceived obstacles to avoid problems collecting future payments.
    • Ability to research and reconcile remittance to balance A/R efficiently.
    • Maintain call quality and productivity measurements.
    • Follow all Federal, State, and Local laws for FDCPA.
    • Maintain a positive problem-solving approach and relationships within a team environment including internal departments and customers.
    • Handle weekly and monthly reporting to direct supervisor.
    • Meet defined department goals and activity metrics.
    • Abide by internal department policies & procedures.
    • Understanding of A/R Aging reports.
    • Communicate collections issues to management.
    • Work with other departments to resolve and collect payment for disputed charges.
    • Assist with other collections activities such as referring accounts to third-party agencies.

    What You Need to Bring

    The Collections Specialist is self-motivated, competitive, focused, solutions oriented, and assertive.  The ideal candidate should also possess the skills, competencies, and abilities listed below in order to successfully perform the job and to be considered for the position:


    • At least 2+ years of retail collections experience.
    • High-school diploma or equivalent required. Associate’s degree is a plus.
    • Strong telecommunications collections experience.
    • Experience in outbound & predictive-dialer campaigns.
    • Experience with Billing & Collections systems (OSSs).
    • Proficient with MS Outlook, MS Word, & MS Excel.
    • Excellent problem solving skills.
    • Strong attention to detail & goal-oriented.
    • Good written and verbal communication skills
    • High level of professionalism at all times.
    • Ability to work in a fast-paced environment and adaptable to the company’s changing needs.


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