Hotwire Communications

  • Property Support Specialist Supervisor

    Job Locations US-FL-Fort Lauderdale
    Posted Date 1 month ago(10/16/2018 12:05 PM)
    Job ID
    2018-1271
    # of Openings
    1
    Department
    Customer Support
  • Who We Are

    Come power the future with us!

     

    From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.

     

    And that leadership continues.

     

    We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

    What You Will Be Doing

    • Confirm that all PSS agents are at their assigned locations and secure staffing as needed for scheduled and unscheduled time off
    • Perform new product and services as needed
    • Check in with the Account Manager’s for events at their properties that PSS’s can participate in.
    • Review Service Orders, Trouble Tickets and Productivity Logs for all PSS locations
    • Check Time Sheets and Submit Payroll.

    What You Need to Bring

    • Able to work well and communicate with people on all levels, in a variety of situations, calling for cooperation and teamwork.
    • Self-starter with excellent interpersonal skills.
    • Manage and mentor subordinates
    • Excellent working knowledge of Hotwire Service
    • Excellent presentation skills

    Flexible to travel – Miami to Palm Gardens as needed on short notice

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