Hotwire Communications

  • Fision Educator

    Job Locations US-FL-Boca Raton
    Posted Date 3 weeks ago(1/4/2019 10:07 AM)
    Job ID
    # of Openings
    Account Management
  • Who We Are

    Come power the future with us!


    From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.


    And that leadership continues.


    We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

    What You Will Be Doing

    The primary focus of this role is to provide comprehensive product education and training to residential customers in an in-home setting as well as classroom venues.


    The Fision Educator is a professional face of the company. This role may also support Business Development by conducting product demonstrations/overviews for potential new properties and similar groups interested in learning more about Fision service.



    Some of what you'll be doing on a day to day basis:

    • Proactively learn and stay current with all Hotwire products, services, process and procedures as well as the competitive landscape of the industry to be prepared for customer questions and requests in order to compare Fision service with others
    • Coordinate with Launch Account Manager/Launch Team to insure new customers are properly trained on Fision Home services and features
    • Conduct product demos for new business opportunities and customer education needs that will showcase the Fision product features and benefits
    • Proactively learn and stay current with the competitive landscape of the industry to be prepared for customer questions and request so compare Fision service with others
    • Periodically visit conversion properties to insure the Technicians are providing the proper training to each customer
    • Provide quality control of training segments provided by Service and Install Technicians
    • Complete all daily/weekly/monthly reports as requested by supervisor
    • Check email regularly throughout each business day you enter hours in order to stay abreast of the business needs
    • Respond to all Hotwire business communications as reasonably acceptable based on your supervisor’s direction

    What You Need to Bring

    • High School Diploma
    • Customer Service Experience
    • Knowledge of the South Florida area
    • Driving tri-county area is acceptable
    • Ability to travel as needed
    • Ability to work independently
    • Ability to work in flexible environment
    • Ability to work with technicians as well as executive level staff
    • Ability to mingle with all varieties of residents and Home Owner Association members
    • Ok with Flexible work hours
    • Working knowledge of Excel
    • Working knowledge of Word
    • Working knowledge of Outlook


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