Hotwire Communications

  • Security Technician

    Job Locations US-FL-Fort Lauderdale
    Posted Date 5 days ago(12/4/2018 10:33 AM)
    Job ID
    2018-1319
    # of Openings
    1
    Department
    Field Services
  • Who We Are

    Come power the future with us!

     

    From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.

     

    And that leadership continues.

     

    We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

    What You Will Be Doing

    In the Security Technician role, you will be installing new service and providing support for existing customers. Some of the tasks you'll be responsible for: 

    • Ensuring all products are installed correctly and tested for functionality
    • Answer all customer questions about the operation of their products
    • Maintain detailed daily communication with coordinators, supervisors, and staff in the field.
    • Responsible for all inventories on vehicle. Keeping track on low counts of material, and knowing when to replenish equipment.
    • Maintaining a clean and well organized vehicle, as vehicles are subject to random inspections
    • Check schedule and emails for any and all updated changes to/add ons, as schedules are subject to change.
    • On call- To go on an on call rotation with second technician. Emergency service after hours/weekends.
    • Attend monthly team meetings and any scheduled training.
    • Responsible for the completion of all installations and service, including all paperwork, and the diligence of turning the paperwork in on a daily basis.

    What You Need to Bring

     

    • FASA/BASA Certification
    • Must have 1-3 years in installation of security, camera and low voltage systems.
    • Must have own basic hand tools/drills/Ohm meter
    • Acute customer service and trouble shooting skills

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