Hotwire Communications

  • IT Program Delivery Manager

    Job Locations US-FL-Fort Lauderdale
    Posted Date 7 days ago(7/16/2019 1:23 PM)
    Job ID
    # of Openings
  • Who We Are

    Come power the future with us!


    From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.


    And that leadership continues.


    We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

    What You Will Be Doing

    The IT program and delivery manager is responsible for the effective planning and execution of all enterprise IT operational and technical projects. The manager is responsible for the day-to-day operation of IT projects including resolving project and resource conflicts, facilitating solutions across department boundaries, tracking and communicating progress of multiple concurrent projects, standardizing processes across different project teams driving the sense of urgency to meet time sensitive project deadlines and delivering solution. The manager oversees critical project functions including stakeholder engagement, governance, project costs, vendor management, project documentation, risk management, status reporting. The manager works with technical resources and understands all aspects of technical solution to effectively work with functional and technical team members.






    • Measure and communicate progress and status across projects and identify overall cross-project issues and dependencies
    • Demonstrated ability to influence people and decisions across multiple disciplines
    • Provide vendor management based on SOW and other contractual obligations
    • Negotiate vendor contracts
    • Facilitate meetings with project stakeholders including presentations, capturing of key decisions, meeting notes and recordings
    • Work closely with technical teams on delivery of IT project initiatives
    • Monitors, analyses and manages project risks
    • Works with vendors and stakeholders on system and user acceptance testing
    • Interacts with highly technical teams on system designs, interfaces and analytics
    • Interfaces with business units including customer service, finance, construction, warehouse
    • Facilitates end user training

    What You Need to Bring

    • Extensive knowledge and expertise in project/program management
    • Previous experience in a technical role such as programmer, DBA or architect
    • PMP Certified
    • Extensive knowledge of project management practices including PMBOK guide and standards
    • Experience with the systems development lifecycle (SDLC)
    • Expert utilization of project management software (MSProject/Jira/Confluence)
    • Expert utilization of MSOffice tools including Visio
    • Ability to build functional and technical documentation to influence technical decisions
    • Experience in the telecommunication industry a plus
    • Experience working on complex billing / CRM system conversions a plus
    • Experience implementing warehouse and inventory management systems a plus
    • Ability to create and manage Gantt charts


    Bachelor's degree in MIS, Computer Science, Mathematics, Business or related field is required


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