Hotwire Communications

  • Operation Data Analyst

    Job Locations US-FL-Fort Lauderdale
    Posted Date 3 months ago(1/2/2019 11:23 AM)
    Job ID
    # of Openings
    Corporate Support
  • Who We Are

    Come power the future with us!


    From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.


    And that leadership continues.


    We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

    What You Will Be Doing



    The Operations Data Analyst will provide critical business insight, improve targeting, and help maximize return on investment by performing complex data analysis for field operations and call center. The Operations analyst is a support role that provides solutions to business problems including how to best manage and allocate people, processes, time, materials, assets and equipment.


    Essential Duties/Responsibilities:

    • Design and develop reports for various business functions within field operations, call center, training, new product and launch divisions to measure performance effectiveness
    • Analyze and manipulate data—develop statistical forecasting models and tools as necessary for headcount, project budget analysis, equipment, tech tools, etc.
    • Build database using data acquired from reports and internal systems
    • Experience working in JIRA 
    • Innate curiosity about users, processes, and systems.
    • Demonstrated ability to analyze problems and understand the necessary components of a solution through planning, cost/benefit analysis, testing and reporting.
    • Excellent communication skills, including listening, writing, and speaking. Must demonstrate the ability to explain technical concepts to a non-technical audience.
    • Research/evaluate new analytic methodologies, approaches and solutions
    • Demonstrated ability to effectively negotiate and build consensus with various internal and external audiences.
    • Demonstrated accountability in project ownership.
    • Willingness to embrace and drive change.

    What You Need to Bring


    • Bachelor’s Degree in Mathematics or related field
    • 3+ years’ experience as a Data Analyst
    • Proficient in Excel, VBA and databases such as Access
    • Crystal Reports a plus
    • SQL experience
    • Experience applying mathematics and statistics to achieve business objectives
    • Ability to perform thorough analysis of complex data and draw sound conclusions
    • Motivated, self-starter with a track record of delivering results
    • Strong written and verbal communication skill


    Physical Demands:


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.


    Work Environment:


    While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


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