Hotwire Communications

  • Process Engineer

    Job Locations US-FL-Fort Lauderdale
    Posted Date 2 weeks ago(2/7/2019 2:14 PM)
    Job ID
    2018-1356
    # of Openings
    2
    Department
    Corporate Support
  • Who We Are

    Come power the future with us!

     

    From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.

     

    And that leadership continues.

     

    We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

    What You Will Be Doing

    Hotwire Operations Process Engineers will design, document, control new processes that connect to the customer journey and operational procedures to define efficient processes with low customer and user effort.  Using Six Sigma methodology, the Process Engineer will also evaluate existing processes to identify efficiency opportunities and plans for automation.  This role will set the standards for process modeling and controlling throughout the organization.  This role will also partner across the enterprise to define customer journey, leverage techniques such as persona and empathy mapping, which will contribute to our digital strategy.  The Process Engineer will also leverage technical skills to design automations and KPI dashboards leverage to control process improvement projects.

     

    Bullet out the most important and relevant tasks (again, written in present tense and limited to no more than 5)

    • Design new processes through lens of customer and company for most efficient process
    • Perform Process Assessments to re-engineer existing processes
    • Maintain a portfolio of Process Assessments / Benefits
    • Set process standards for enterprise
    • Build and Contribute requirements to automations / KPI dashboards

    What You Need to Bring

    Six Sigma Green Belt certification (Black Belt a plus) and in depth understanding of Process Modeling.  Experience in DevOps role or functional organization.  Advanced Experience with Process Design tools.  Expert Knowledge of SQL, Web Development/Design and Dash boarding.  Degree or professional experience in Statistical Analysis, Business Management, or Engineering.   

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