Hotwire Communications

  • Field Trainer

    Job Locations US-FL
    Posted Date 2 months ago(2/8/2019 11:21 AM)
    Job ID
    # of Openings
    Field Services
  • Who We Are

    Come power the future with us!


    From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.


    And that leadership continues.


    We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

    What You Will Be Doing

    The Technical Field Trainer is responsible for delivering technical training sessions via classroom, in home and virtual spaces to the intended audience

    • Responsible for delivering technical training programs pertaining to Hotwire services.
    • Evaluate trainees and provide targeted feedback to improve performance
    • Responsible for meeting all training commitments and technician required certifications.
    • Collaborate with operations supervisors, technical leaders, business analysts and project managers to determine program topics, skills and knowledge to develop and teach
    • Responsible for preparation of training material and or presentations.
    • Mentor new employees in the subject matter, content and technical knowledge
    • Provide feedback and coaching to trainees
    • Evaluate current training programs and make iterative improvements
    • Continuously research and learn new technologies, and expand depth of understanding with known technologies
    • Evaluate exercises, projects and quizzes and deliver feedback to trainees
    • Communicate with management to provide updates on progress of trainees
    • Manage instructional and classroom projects
    • Perform other related duties as assigned by the Manager.
    • Responsible for meeting/exceeding company objectives for all activity.
    • Conducts “Ride Along” practices with technicians.
    • Conducts Property visits in order to provide face to face communication with the technicians and support staff.
    • Creates weekly training reports and inspects technicians work.
    • Provide leadership and guidance to employees
    • Collaborate with the Director of Training and Talent Development on a variety of training-related initiatives

    What You Need to Bring

    • Problem Solving – Identifies and resolves problems in a timely manner.
    • Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
    • Customer Service – Responds promptly to customer needs; Meets commitments.
    • Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
    • Oral Communication – Speaks clearly and persuasively in positive or negative situations.
    • Teamwork – Able to build morale and group commitments to goals and objectives; Support everyone’s efforts to succeed.
    • Change Management – Communicates change effectively.
    • Delegation – Sets expectations and monitors delegated activities; Provides recognition for results.
    • Leadership – Inspires and motivates others to perform well.
    • Managing People – Fosters quality focus in others; Improves processes, products and services.
    • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
    • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures.
    • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically upholds the organizations values.
    • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organizational goals and values; Supports affirmative action and respects diversity.
    • Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
    • Motivation – Sets and achieves challenging goals.
    • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes and schedules other people and their tasks; Develops realistic action plans.
    • Professionalism – Approaches other in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
    • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
    • Adaptability – Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
    • Attendance/Punctuality – Ensures work responsibilities are covered when absent.
    • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
    • Initiative – Takes independent actions and calculated risks. Looks for and takes advantage of opportunities.
    • Maintains a valid Florida Driver’s License and driving record that meets Hotwire Communications standards. Also maintains current automobile insurance.

    Education and Experience

    • Technical degree; College degree preferred.
    • Five years prior technician/installation work experience is essential.
    • Prior training experience in a technical role preferred.


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