Hotwire Communications

  • Dispatcher

    Job Locations US-FL-Fort Lauderdale
    Posted Date 2 months ago(5/29/2019 3:19 PM)
    Job ID
    # of Openings
    Field Services
  • Who We Are

    Come power the future with us!

    From the beginning, Hotwire Communications has been focused on the future – bringing the power and speed of fiber optics directly to customers. We were among the first companies in the US to offer IPTV Video and the first to offer gigabit speeds in Florida.

    And that leadership continues.

    We are looking for team members who are passionate about technology and what it means for all our lives. We are looking for leaders to drive us into the future and we are looking for individuals who are prepared to do whatever it takes to create a truly exceptional customer experience day in and day out.

    What You Will Be Doing

    The purpose of this position is to receive service call requests and dispatch, schedule and follow-up on work orders. Minimize missed appointments and maximize Technical Field personnel productivity.


    Essential Duties/ Responsibilities

    • Create dispatch schedule
    • Responsible for customer installation and trouble service assignments, using computer dispatch equipment
    • Responds to customer service request by prioritizing and dispatching work orders for installation and/or trouble calls
    • Ensures daily routes to meet drive time, on-time guarantee, productivity and skill set goals.
    • Monitors technicians work order status and adjusts throughout the day
    • Maintains regular contact with technicians to provide support or adjust service levels based on customer calls
    • Places outbound calls to customers both pre-and post-service
    • Demonstrates ability to learn equipment and steps required for efficient dispatch
    • Handles routine problems and/or less active regions and follows standard procedures to accomplish assigned tasks
    • Ability to receive detailed instructions and carry through to completion
    • Produce various excel spreadsheets and reports
    • Perform all other duties as assigned

    What You Need to Bring

    • Minimum one year Customer Service and/or Dispatch experience
    • Knowledge of Basic Computer Skills, Microsoft Excel, Word, Outlook
    • Excellent Data Entry Skills
    • Excellent verbal and written skills; ability to both read and write English
    • Prior customer service experience in cable, field or office environment
    • Ability to maintain records in a well-organized manner
    • High School Diploma
    • Bilingual a plus


    Physical Demands

    While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Work Environment

    This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.


    Equal Employment Opportunity

    Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.


    Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.


    *Sponsorship is not available for this position


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